Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to Demand Civil Pty Ltd and explains how we handle personal information collected through our website, contact forms, quote enquiries, email communications, telephone enquiries and other interactions with our business.

Demand Civil Pty Ltd operates from Brisbane, Queensland and provides civil construction services across Queensland and the Northern Territory.

2. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote, enquire about our services or otherwise communicate with Demand Civil.

This information may include:

• Your name
• Email address
• Telephone or mobile number
• Project or enquiry details
• Information you provide through our website contact or quote forms
• Any other information you choose to provide to us

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, referring website and general website usage information.

3. How We Collect Your Information

We may collect personal information through:

• Contact and enquiry forms on our website
• Quote request forms
• Email communications
• Telephone conversations
• Direct communications with our team
• Website cookies and analytics technologies
• Other interactions between you and Demand Civil

4. How We Use Personal Information

We only use personal information for legitimate business purposes and purposes reasonably connected with your interaction with us.

Your information may be used to:

• Respond to enquiries and requests
• Provide quotes and project information
• Discuss and assess your civil construction requirements
• Provide our services
• Communicate with you about projects or enquiries
• Maintain business and customer records
• Improve our website, services and customer experience
• Manage website security and prevent misuse
• Meet our legal and regulatory obligations

5. Website Forms

Our website may contain contact and quote enquiry forms. Information submitted through these forms may be received by Demand Civil Pty Ltd and used to respond to your enquiry or provide the requested services or information.

Please do not submit sensitive personal information through our website contact forms unless it is specifically requested and necessary for your enquiry.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and improve our online services.

Cookies may collect information such as browser type, pages visited, approximate location, time spent on the website and general website interaction information.

We may use third-party analytics or website technologies to help us understand website performance. These providers may process information in accordance with their own privacy policies.

You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

7. How We Protect Your Information

Demand Civil takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include appropriate administrative, technical and physical safeguards. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to operate our business, provide services or comply with legal obligations. This may include disclosure to:

• Our employees, contractors and project personnel
• Professional advisers and service providers
• Website hosting, technology and IT service providers
• Website analytics or communication providers
• Government authorities or regulators where required by law
• Other parties where you have provided consent or disclosure is otherwise permitted by law

9. Third-Party Services and Websites

Our website may use third-party services, tools or links to external websites. These services may have their own privacy policies and terms governing how information is collected and used.

Demand Civil is not responsible for the privacy practices, content or security of third-party websites that may be accessed through links on our website.

10. Overseas Disclosure

Some third-party technology, hosting, analytics or communication providers used by businesses may process information outside Australia.

Where personal information is disclosed to an overseas service provider, we will take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable privacy requirements.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, contractual, legal, accounting and record-keeping requirements.

When personal information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

12. Accessing Your Personal Information

You may request access to personal information that Demand Civil holds about you, subject to applicable laws and any relevant exceptions.

We may need to verify your identity before providing access to personal information.

13. Correcting Your Information

We aim to keep personal information accurate, complete and up to date. If you believe information we hold about you is inaccurate or incomplete, please contact us and request a correction.

14. Privacy Complaints

If you believe that Demand Civil has handled your personal information in a way that does not comply with applicable privacy requirements, please contact us first so that we can investigate and attempt to resolve your concern.

We will review privacy complaints and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) regarding your privacy concern.

15. Changes to This Privacy Policy

Demand Civil may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable privacy requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

16. Contact Us